Dispatcher Customer Service Representative
fredericksburg
Dispatcher Customer Service Representative
Full Time • fredericksburg
Benefits:
- 401(k) matching
- Opportunity for advancement
- Paid time off
OHA Home Services
Growing Home Service company is seeking an afternoon/evening and weekend shift dispatcher!
We are looking for an enthusiastic individual to serve as first point of contact for our customers. Candidate must be comfortable on the phone and be a great communicator. Multi-tasking and time management skills are also pivotal to the position.
Previous dispatching experience would be beneficial but not required.
Typical shifts would be 10am-7pm during the week and 8-5 on weekends as assigned. This is an on-site position.
Typical shifts would be 10am-7pm during the week and 8-5 on weekends as assigned. This is an on-site position.
Dispatcher Duties and Responsibilities:
· Schedule and dispatch technicians to appropriate locations using our software, email, and phones.
· Handle incoming calls, schedule appointments, and follow up calls.
· Respond to leads and promote memberships with outbound calls during slow business times.
· Keep customers and technicians aware of the status of orders and scheduling changes.
· Monitor and reply to texts from customers.
· Monitor and respond to leads from online resources such as Google and Yelp.
· Monitor the route and status of technicians to coordinate and prioritize their schedule.
· Provide technicians with information about traffic, obstacles, and requirements.
· Debrief technicians after the completion of jobs.
· Enter data in computer system and maintain logs and records of calls, activities, and other information.
· Contact customers to confirm next day appointments via phone call and email.
Our company offers benefits to full-time employees and competitive pay.
If you see yourself as a perfect fit, then apply today!
Compensation: $18.00 - $20.00 per hour
Build lifelong customers by providing honest answers with the absolute best service at fair prices. Be the only company our customers think of when they need HVAC Services, House Generators, Water Heaters and Gas Fire Logs.
Our Core Values
- Be on time, with the parts and tools we need to fix your problem, the first time we show up.
- Provide honest solutions to your problem.
- Offer fair and competitive pricing.
About OHA Home Service
OHA Home Service is locally owned and operated, serving the Fredericksburg, Stafford and surrounding region for more than two decades.
It all started in 1995 when Fred Ouellette opened his heating and cooling business (HVAC Service, Air Condition Service, Fireplace, Home Generators, Water Heaters, Gas Fire Logs). Fred was dissatisfied with the poor service and questionable business practices of many companies in the industry. He knew that if he built a company based on providing honest answers, showing up on time and guaranteeing 100% customer satisfaction that he could create something special. Twenty-three years later and thousands of happy customers have proven him right.
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